Privacy Policy

This Privacy Policy explains how Unitop Tours and Travels Pvt. Ltd. collects, uses and protects your personal data when you use unitoptours.com, enquire about a tour or travel with us. We are the data fiduciary for this data under India’s Digital Personal Data Protection Act, 2023 and the rules made under it.

• Enquiries: your name, email address, phone or WhatsApp number, country of residence, the tour you are interested in, travel month, number of travellers, hotel preference and your message.
• Bookings: names, nationality, date of birth and passport details of each traveller; arrival and departure details; emergency contact; and any dietary, medical or accessibility needs you choose to tell us.
• Payments: payment confirmations and invoice details. Card and bank details are processed by your bank or payment provider; we do not store card numbers.
• Communications: emails, WhatsApp messages and call notes about your trip.

• To reply to your enquiry and prepare a quotation.
• To book and deliver your tour: hotels, transport, guides, tickets and permits.
• To look after you during your trip, including in an emergency.
• To meet our legal, tax and accounting obligations.
• To improve our services.
• To send you offers and news, only if you have agreed. You can opt out at any time.

We process your data with your consent, which you give when you submit an enquiry or booking, and for other legitimate uses permitted by law, such as meeting legal obligations or responding to a medical emergency. You may withdraw your consent at any time by writing to us. This will not affect processing already carried out, but we may then be unable to provide some services.

We share only what is needed to deliver your tour, with:

• hotels, including our hotels, Hotel The Imperial, transport operators, guides, airlines and railways;
• government offices for permits and, where required, for registration of foreign guests;
• service providers who host our website, email and messaging, under confidentiality obligations;
• authorities, where we are required to by law.

We never sell your personal data.

If your tour includes Nepal, Bhutan or Bangladesh, we share the necessary booking details with our partners there. Your data may also be processed outside India by our email and website service providers. We do this only as permitted under Indian law.

We use reasonable security safeguards, including restricted staff access, password-protected systems and secure (HTTPS) connections on our website. If a personal data breach occurs, we will notify affected people and the Data Protection Board of India as required by law.

You have the right to ask for a summary of the personal data we hold about you, to correct, complete or update it, and to ask us to erase it where we no longer need it. You can also nominate another person to exercise your rights if you are unable to. To make a request or raise a concern, write to us at unitoptours@gmail.com or call +91 98102 03502. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Bookings for travellers under 18 must be made by a parent or guardian, who provides the child’s details and consents on their behalf.

We may update this policy from time to time. The latest version will always be available on this page.